We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Starting a Return

To initiate a return, kindly follow these easy steps:

Log in to Your Account:

Enter your email address in the "Email" field and click "Continue."

Verify Your Account:

Open the email sent from our store and locate the six-digit verification code.
Enter this code on the online store page to proceed.

Select Your Order:

Click on the specific order you'd like to return.
If your order includes multiple items, choose the ones you wish to return.

Provide Return Information:

Select the reason for the return from the provided options.
Optionally, add a note for the store if you have any further details to share.

Submit Your Return Request:

Click the "Request Return" button to finalize the process.

We'll be in touch shortly to guide you through the next steps. Feel free to reach out if you have any questions.You can always contact us for any return question at support@auraelan.com

Unfortunately, we cannot accept returns on sale items or gift cards