Shipping & Return Policy
Shop with confidence—worldwide.
We deliver globally and make returns simple. Here’s how we keep your experience smooth, no matter where you are.
Shipping
- Worldwide Shipping: We deliver to 60+ countries. Times and rates depend on your location.
- Processing Time: Orders ship within 1–2 business days.
- Estimated Delivery:
- USA/Canada/UK/EU: 3–7 business days
- Middle East/Asia: 5–10 business days
- Other regions: 7–15 business days
- Shipping Fees: Calculated at checkout. Free shipping on eligible orders.
- Customs & Duties: Local taxes or duties may apply, payable by the customer.
- Order Tracking: You’ll receive a tracking link via email as soon as your order ships.
Returns & Exchanges
- 30-Day Returns: Return unworn items with tags within 30 days of delivery.
- Easy Process: Email support@auraelan.com with your order number for instructions.
- Return Shipping: Free in USA/UK/EU. Other countries: return fee may apply, deducted from your refund.
- Exchanges: Request size/color exchange within 30 days (stock permitting).
- Refunds: Processed within 5–7 days after receipt & inspection. Refunds to original payment.
- Non-Returnable: Final sale items and gift cards are not eligible.
FAQ
Can I return sale or discounted items?
Only full-price items can be returned. Final sale and clearance items are not eligible.
How long does it take to get my refund?
Refunds are processed within 5–7 days after we receive and check your return.
Are prepaid return labels offered internationally?
In select regions (USA/UK/EU), yes. Other countries: return shipping cost may be deducted from refund.
More questions? Email support@auraelan.com